Refund & Exchange Policy
We understand some purchases just don't work out. Our 100% guarantee ensures that you can return unused items in their original condition within 45 days for a free exchange or prompt refund.
Crate Connect Clothing has a 45 day refund policy. All items returned for refund must be unworn, unused & unwashed.
Your refund will be processed within 3-5 business days after receipt of item/s a credit will automatically be applied to your credit card or method of payment. To process your refund please go here
Your exchange will be processed within 5-7 business days after receipt of item. If the item is not in stock it will be ordered and sent out as soon as possible at no charge. To process your refund please go here
All items are subject to full refunds.
Shipping of returns and exchanges
To return your product, you should mail your product to:
Crate Connect Clothing
P.O Box 746
St. John's, NL, Canada
We will refund the shipping costs once we receive the item and ensure it it is unworn, unused & unwashed.
We strongly recommend If you are shipping an item over $50, you should use a traceable shipping service or purchasing shipping insurance for your items.
Here at Crate Connect Clothing we understand the need for good quality clothing for a good price. We also understand the confusion and frustration that can come with paying high shipping costs for that clothing.
If your order is over $59 and within Canada & U.S.A there is no charge for shipping. If your order is under $59 There is a flat shipping rate of $10 or $15
All international orders have a flat shipping rate of $35.
All orders will have tracking information provided when shipped.
Now you can support the premier brand of Dj Clothing in your city without the hassle of unknown shipping costs.
- Some duties and taxes may be applicable for certain locations.
- Please allow a maximum of 2-4 weeks for delivery.
- All prices are in USD